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DigitalOcean Review


Customer Support:
 
Features & Software:
 
Uptime & Reliability:
 
Value for Price:
 
Overall: 4.31
 

Meet DigitalOcean

Our mission is to simplify cloud computing so developers and businesses can spend more time creating software that changes the world.
We foster the global developer and entrepreneurial communities because they are the source of our ideas and innovation and essential to our sustained growth.

Flexible hosting options

DigitalOcean is a developer-friendly cloud platform that gives you flexible options that make it straightforward to build and host your website in whatever way suits your business. With DigitalOcean, you can get any sort of website up and running quickly and reliably, while retaining the ability to precisely configure and monitor your site’s infrastructure.

Website hosting on DigitalOcean

Easily and reliably host a website for your business, organization, or project while retaining complete control over your site’s underlying infrastructure.

Tools for scaling your website

Use the DigitalOcean developer cloud to build a highly reliable supporting infrastructure that ensures your website stays fast, secure, and scalable.

Plans

5.00/mo
$0.00744/hour
1 GB / 1 CPU
25 GB SSD Disk
1000 GB transfer
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$10.00/mo
$0.01488/hour
2 GB / 1 CPU
50 GB SSD Disk
2 TB transfer
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$15.00/mo
$0.02232/hour
2 GB / 2 CPUs
60 GB SSD Disk
3 TB transfer
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$20.00/mo
$0.02976/hour
4 GB / 2 CPUs
80 GB SSD Disk
4 TB transfer
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$40.00/mo
$0.05952/hour
8 GB / 4 CPUs
160 GB SSD Disk
5 TB transfer
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$80.00/mo
$0.11905/hour
16 GB / 8 CPUs
320 GB SSD Disk
6 TB transfer
Get This Plan

Shared Hosting starting at $5.00/mo

Domains: 1 Disk Space: 25 GB Bandwidth: 1000 GB Control Panel: Yes Money-back Guarantee: 30 days

Regular Intel with SSD Premium Intel with NVMe SSD new Premium AMD with NVMe SSD new $5.00/mo $0.00744/hour 1 GB / 1 CPU 25 GB SSD Disk 1000 GB transfer $10.00/mo $0.01488/hour 2 GB / 1 CPU 50 GB SSD Disk 2 TB transfer $15.00/mo $0.02232/hour 2 GB / 2 CPUs 60 GB SSD Disk 3 TB transfer $20.00/mo $0.02976/hour 4 GB / 2 CPUs 80 GB SSD Disk 4 TB transfer $40.00/mo $0.05952/hour 8 GB / 4 CPUs 160 GB SSD Disk 5 TB transfer $80.00/mo $0.11905/hour 16 GB / 8 CPUs 320 GB SSD Disk 6 TB transfer

Cloud Hosting

DigitalOcean Virtual Private Cloud (VPC) is a logically isolated network for cloud resources. VPC gives you more control over how your resources communicate, with isolation reminiscent of what you might achieve running systems on premises.


DigitalOcean Customer Reviews

DigitalOcean Review by C.s

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Overall: 5.00
 

My customer service rep was very cheerful, knowledgeable, helpful and professional.


DigitalOcean Review by Prasady

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Overall: 5.00
 

Fabulous speeds and outstanding customer service. What more could you ask for. I have changed hosting companies twice in the last 6 years and the change to DigitalOcean was seamless. The service couldn't be better. Love the company.


DigitalOcean Review by baba

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Overall: 4.63
 

Excellent hosting services, reasonable pricing tiera for different need. Wonderfull uptime with wonderfull features that are easily upgradable our downgradable based on your usage.


DigitalOcean Review by Mentus

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Overall: 4.63
 

Outstanding support! Fixed my problem and explained why I had the problem in the first place. Excellent communication. Easy to understand especially for a non-techie. I highly recommend it to anyone. Best customer service I have ever received from any hosting provider.


DigitalOcean Review by Merry J.

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Overall: 4.63
 

The support from DigitalOcean was excellent. All my queries were answered very well by the team. It was my first time purchasing a hosting service for my new website and I couldn't have done it without the support. The team was very helpful in expediting my request when I asked them to. Overall I'm very satisfied with the support and the purchase.


DigitalOcean Review by Dig

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Overall: 4.50
 

Provided an easy and affordable answer to my web addresses needs. A problem was handled quickly and professionally.


DigitalOcean Review by Adcon

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Overall: 4.25
 

The DigitalOcean Support Team today has again exceeded expectations. During an investigation of an issue with our website they did more than just find the cause of the problem. They dug deeper to help us understand the underlying issue with our app. We greatly appreciate the excellent work of the DigitalOcean Support Team.


DigitalOcean Review by Liza

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Overall: 4.13
 

Great product. Their comprehensive knowledgebase has made setting up a new server very easy indeed and just what I was looking for


DigitalOcean Review by Doug Kingston

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Overall: 3.50
 

I feel like the negative reviews on here misunderstand the nature of DigitalOcean. It is not (and do not market themselves as) a managed hosting service with a great support system. It's true, the support is almost non-existent. I've used DigitalOcean for six years, and the only time I created a ticket, response times were very slow. But if you need lots of virtual servers of varying power and you are confident to manage them yourself, DigitalOcean is brilliant. It's cheap as chips and the user interface is elegant and simple. Deploy servers in under 1 minute! If you can remember web hosting in even the 2000s, this never gets old. Bottom line: if you're confident that you have the skills to manage your own servers, run your own disaster recovery setup, and want lots of power while keeping costs low, DigitalOcean is pretty much the gold standard.


DigitalOcean Review by Betty Carrillo

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Overall: 4.00
 

We are using DigitalOcean for storing our statics website and WordPress websites. With DigitalOcean we were able to migrate from AWS and unlock [an] easier, cheaper cloud platform. With DigitalOcean we are able to set up a scalable server easily and as quickly as possible

Pros and Cons

+ Prices

+ Easy to use

+ UI

- IAM needs improvements

- CDN

DigitalOcean is suitable if you'd like to have a scalable server for cheaper prices than the competition and with a quick and easy setup process. If you otherwise prefer a server that is highly customizable then it's not suitable for you.


DigitalOcean Review by Betsy McGregor

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Overall: 3.13
 

Launching its first server in 2011, DigitalOcean is an American cloud hosting company focused on helping developers launch more apps faster and easier.

Overview

SPEED: 268 ms (April 2020 to March 2021)

UPTIME: >99.99% (April 2020 to March 2021)

SUPPORT: Ticketing and Knowledge Base

APPS: 1-Click Installer for the Most Popular Apps Like WordPress, Ghost, Strapi

FEATURES: 1 GB Memory, 1 TB Bandwidth, 25 GB SSD Disk, 1-Click Installer

HOSTING PLANS: Cloud Hosting

SITE TRANSFER: Not Free

PRICING: Starting at $5.00/mo (Based On Usage)

Pros

1. Fantastic “Average” Uptime of 99.99%

DigitalOcean really excels in uptime, delivering an average of >99.99% over the last year of monitoring.

2. Lightning-Fast Load Times 268 ms

Uptime is the number one statistic to watch for when selecting a web host.

After all – every bell and whistle on the planet won’t account for a hill of beans if your website is spending long periods offline.

Coming in as a close second is speed.

3. Developer-Friendly Product Ecosystem

DigitalOcean is not just a one-trick pony.

In fact, their suite of products offers tons of potential for developers.

4. Customizable Pricing

Even though we also have it under our Cons, we think it’s pretty awesome that you can actually customize everything you pay for – your site storage, CPU usage, bandwidth, database, memory, etc. It’s really a great advantage if you’re an advanced user and already familiar with exactly what you need, what your goals are, what you don’t need, etc.

5. Daily Backups

DigitalOcean performs backups daily and you can always restore any data up to 7 days prior. Even though DigitalOcean has superior uptime, it’s always better to be safe than sorry!

6. Good Security

Your data and traffic are always secured. This is something that many other hosts don’t emphasize much or don’t even provide. DigitalOcean makes sure that your data is protected end-to-end. It’s a great advantage to keep those ill-willed connections and viruses out of your site system.

Cons of Using DigitalOcean Hosting

DigitalOcean started out strong, however, there are also some drawbacks that need to be noted out.

1. For Advanced Users (Jargon + Complex)

The mark of a truly great product lies in its ability to summarize its services in layman’s terms.

This is something tech companies, in particular, have a hard time wrapping their collective heads around.

As such, most tech sites and platforms tend to be full of jargon. As in, “special words or expressions that are used by a particular profession or group and are difficult for others to understand”.

When one looks at tech products like DigitalOcean, the temptation to resort to jargon based language becomes clear. You’re dealing with a lot of technical data – an expert in the field would be compelled to write it as they know it, and not how the average human being can understand it.

That’s no big deal for the advanced, power users. They’ll get it. It’ll all make sense.

But for the beginners? Not a chance.

This is an area in which DigitalOcean fails dramatically. The site’s copy is filled with technical terms and acronyms with no explanation. They’re clearly marketing their product to developers specifically.

Therefore, others will struggle to figure out how to move a site over, launch, maintain, or even grow their website.

In comparison, Dreamhost does an amazing job of simplifying the language of their website into terms that an average Jane or Joe can understand comprehensively. It’s a user-friendly product for both beginners and advanced users.

It’s not the case with DigitalOcean.

2. Lacks Basic Features Other Consumer Hosts Provide

Most web hosts we’ve reviewed will throw in the same ‘extras.’ Stuff like backups, possibly a good CDN, and even an SSL certificate.

Unlike others, because DigitalOcean caters to a more advanced crowd, they don’t throw in a bunch of basic features that many other hosts will provide or take care of for you after signing up.

Stuff like:

Free domain name with hosting

The ability to even purchase a domain name

Free site migrations

I mean – they can help you with some of this stuff. But you shouldn’t expect a lot of hand-holding services when you sign up.

This actually brings us to our next point:

3. Limited Customer Support

Most hosting companies offer some variation of 24/7 support.

It might not always be very good, but at least it’s something.

Unfortunately, DigitalOcean has nothing like that. If your website goes down in the middle of the night (which could be disastrous if you’re dealing in overseas markets), there’s no one for you to talk to. You have to go to their website and open a support ticket using their online form.


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