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Domain.com Review


Customer Support:
 
Features & Software:
 
Uptime & Reliability:
 
Value for Price:
 
Overall: 3.50
 

Pros

  •     Good shared and WordPress hosting packages.
  •     Excellent uptime.
  •     Quality customer service.
  •     Multiple website-builder tools.

Cons

  •     No cloud, VPS, dedicated, or reseller server options.
  •     Lacks monthly plans.
  •     Doesn't offer Windows-based servers.

If you're looking to create an online destination, you need a web hosting service to lay the foundation. Domain.com is a competitor in a crowded space, one that gives you the storage, data transfers, email, and other tools to do just that. Unfortunately, the service lacks the advanced hosting tiers and flexible pricing options offered by competitors, such as 1&1 Ionos, A2, AccuWeb, DreamHost, HostGator, and Hostwinds, the PCMag Editors' Choice winners for web hosting services. Still, if you don't need the features that Domain.com lacks, you'll find it a capable and dependable web host.
Shared Web Hosting

Like HostMonster, Domain.com doesn't offer month-to-month shared web hosting options. Instead, you must sign up for one of Domain.com's annual plans. Furthermore, unlike the other hosting services I've reviewed, Domain.com offers no discount for signing up for a longer-term plan. In other words, you pay the same amount of money per year committing to a one-year contract that you do for a three-year contract.

Domain.com's entry-level shared package, Basic, starts at $3.75 per month with a one-year contract. It includes unlimited disk space, unlimited monthly data transfers, unlimited email inboxes, 10 databases, five FTP log-ins, and the ability to host a single site. The Deluxe package, which starts at $6.75 per month with a one-year contract, adds unlimited domain hosting, and ups the databases and log-ins to 25 each. The Ultra package, priced at $13.75 per month, boasts unlimited databases and log-ins.

If you don't want to start out with an annual web hosting commitment, HostGator, the Editors' Choice for shared hosting, should be on your radar. Its plans have monthly hosting plans that start at $10.95 for a single month. If, on the other hand, you are ready to commit, you can drive the price down to $2.08 per month, a bit less than a similar Domain.com package, if you sign up for three years. HostGator also tosses in unlimited email, storage, and monthly data transfers with all of its shared hosting plans. That's a nice touch, and it makes HostGator quite a bit more attractive than Domain.com when it comes to shared hosting.

WordPress Web Hosting

Domain.com has two WordPress hosting plans: WP Starter and WP Essential. WP Starter (starting at $3.75 per month) offers unlimited storage, monthly data transfers, email, and a handpicked selection of WordPress themes and plug-ins. WP Essential (starting at $6.95 per month) adds expert WordPress support, automatic malware removal, and enhanced site security. Like Domain.com's shared plans, these WordPress plans don't give you a discount for an annual sign up.

Those are fine packages, but A2 has slightly better WordPress hosting plans. Although the two companies' WordPress offerings have similar specs, A2 boasts a free SSL certificate with each blogging tier. As a result, A2 is the Editors' Choice for WordPress hosting.

What It Lacks

Domain.com has shared and WordPress hosting plans that are worth checking out, but the web host lacks the cloud, dedicated, VPS, and reseller options that you'll find in our highly recommended picks. It's missing a Windows server option, too. A Domain.com customer service rep suggested that I check out FatCow, the company's sister site, for reseller and VPS plans.

Domain.com doesn't give you much room to expand into other web hosting tiers, which is a significant ding against the service. If you want to reap the benefits that a dedicated server offers, for example, you'll need to migrate your site elsewhere. That takes time, and time, as they say, is money.

Still, if you're fine with the idea of building a Linux-based site using shared or WordPress hosting, Domain.com is a great option.
Building a Website

Domain.com has several tools for building a website, including its own website builder. Its drag-and-drop functionality let me quickly build an attractive test page complete with slideshows, contact forms, social media links, and more.

The Starter plan (starting at $1.99 per month) lets you create up to six pages, but upgrading to the Business plan (starting at $6.99 per month) lets you create unlimited pages. The eCommerce plan (starting at $12.99 per month) adds PayPal integration, inventory management and tracking, and the ability to sell products online. All plans include unlimited storage and a free SSL certificate.

Security Features

Domain.com's web hosting packages come with a slew of security features, including a password-protected directory and SSL (Secure Sockets Layer) support. An SSL certificate acts as a digital passport that lets data travel through secure networks and protects valuable information, such as financial and credit card transactions, signups, and so on. If you plan to sell products, SSL should be considered an essential add-on.
Excellent Uptime

Website uptime is one of the most important aspects of a hosting service. If your site is down, clients or customers will be unable to find you or access your products or services. You do not want that.

I used a website monitoring tool to track my Domain.com-hosted test site's uptime over a two-week period. Every 15 minutes, the tool pings my website and sends me an email if it is unable to contact the site for at least one minute. The data revealed that Domain.com is highly reliable; it didn't go down once in the 14-day period.

Customer Service

Domain.com has both 24/7 telephone support and online web chat—I tested both help methods. I dialed Domain.com's telephone tech support on a weekday morning to ask a representative about the differences between shared hosting and dedicated hosting. The rep came to my aid in under three minutes and gave me an informative answer.

I later fired up the web chat on a weekday afternoon to ask a representative about how to import my WordPress.com setup into Domain.com. I waited just under 2 minutes before a phone technician fielded my call. He gave me a walkthrough that let me quickly import an existing blog. Overall, I am pleased with Domain.com's customer service squad.

Domain.com lets you cancel a hosting package at any time, and it issues a refund for the remainder of your current payment term. If you cancel the service within the first 30 days of signing up, Domain.com refunds your hosting fees in full. That's a good offering, but DreamHost outdoes it with its impressive 97-day money-back guarantee window.

Shared Hosting starting at 3.75/mo

Domains: 1 Disk Space: Unlimited Bandwidth: Scalable Control Panel: Yes Money-back Guarantee: 30 days

Domain.com's entry-level shared package, Basic, starts at $3.75 per month with a one-year contract. It includes unlimited disk space, unlimited monthly data transfers, unlimited email inboxes, 10 databases, five FTP log-ins, and the ability to host a single site. Features included for free with every hosting plan Free domain name for a year** eCommerce solutions Marketing tools Unlimited disk space Create subdomains SSL certificate Scalable bandwidth 24/7 helpful support


Domain.com Customer Reviews

Domain.com Review by Adrian

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Overall: 4.00
 

I find Domain.com a very reliable hosting. Fast, secure, with friendly and very professional support.


Domain.com Review by Phil

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Features & Software:
 
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Overall: 3.00
 

They support very slow, hosting is cheap but slow. The only good thing that can be said about domain.com is that the website never crashed.


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