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Netfirms Review

Customer Support:
Features & Software:
Uptime & Reliability:
Value for Price:
Overall: 3.75

Founded in 1998, we provide web hosting solutions and technology to successful individuals, entrepreneurs and small- and medium-sized business around the globe. We have since grown to be one of the largest web hosting and domain name providers, powering more than 1.2 million websites around the globe.

We specialize in affordable domain names, web hosting, Email, SSL certificates, web design, and online marketing services. Our free domain services including URL Forwarding, Email Forwarding, Transfer Lock, and Total DNS Management, give customers comprehensive control over their domain portfolios.

We pride ourselves on listening to customers, truly understanding the technology challenges, and helping people, like you, move forward, achieve your goals and share your ideas online with the world. No matter what the level of technology required, we'll find an answer. But not just any old answer. We offer sage advice that's simple, reliable and works for you.

Shared Hosting starting at $3.49/mo

Domains: 1 Disk Space: Unlimited Bandwidth: Scalble Control Panel: Yes Money-back Guarantee: 30 days

1 website Unlimited storage Scalable bandwidth Free SSL by Let's Encrypt 10 databases 5 FTP logins

Netfirms Customer Reviews

Netfirms Review by Cindy Hopkins

Customer Support:
Features & Software:
Uptime & Reliability:
Value for Price:
Overall: 3.75

Founded in 1998, NetFirms is a provider of domain and web hosting services that power over 1.2 million sites. Their size allows them to offer services at affordable prices.

Their customers range from individuals with small sites to large businesses needing lots of options and resources. Regardless of which camp you fall into, there’s a web hosting plan to suit your needs, especially if you’re trying to get going on a tight budget.

NetFirms makes it easy to build and manage your site — you can build one in just 11 minutes. There’s the easy-to-use control panel you can use to manage all aspects of your site. They have a drag-and-drop website builder, as well as one-click installation for most of the popular open-source software including WordPress, Zencart, and Drupal.

If you need help, you can contact NetFirm’s customer service team 24/7 via email, chat, or phone (the latter of which is rare among providers).

Netfirms’ Core Features

Easy to choose a plan because you only have 3 choices. This makes it easier, especially for new users.

Free migration of sites and domains from other providers.

1-5 free domains depending on which plan you choose.

Every site you have with Netfirms will be run on green energy so you’re doing your bit for the environment.

30-day money-back guarantee.

Choice of control panels.

Spam filter for emails.

2 IP addresses.

Linux is the hosting platform used.

You have access to a limited number of FTP accounts and MySQL databases, depending on which plan you select.

What Type of Customer Support and Help is Available?

24/7/365 support.

Email, chat and phone.

A comprehensive database and tutorials.

Netfirms reference guide you can download and refer to for answers.

The biggest plan also has premium support which means a dedicated phone number with good English-speaking staff.

30-day money-back guarantee. This is only valid for credit card payments due to costs connected with the processing of other payment types. It also only applies to hosting, not to add-ons including your domain name.

99.9% uptime guarantee.

Netfirms Knowledgebase

Are There any Bonuses or Extras Offered?

$100 Google AdWords credits (BUT you have to spend $25 on Google AdWords to get $100 in additional advertising.)

$100 Bing credits

$50 advertising on yellowpages.com

$50 Facebook ads

What are the Pros and Cons of NetFirms?

The first one is both a pro and a con. There are only three plans to choose from. On the positive side, that means less confusion when trying to decide.

However, the con is that there may not be a plan suitable for your needs so you may have to go elsewhere.

First, the Pros

Only three shared hosting plans so easy to choose.

WordPress, Joomla and Drupal are easy to install.

Unlimited disk space.

Scalable bandwidth.

Easy drag-and-drop builder and 1-click applications.

Unlimited site hosting.


Dedicated SSL certificate only on the big plan. The others have shared SSLs.

Unlimited emails, including IMAP and POP3/SMTP.

Instant installation of WordPress is available.

Control panel is simple to use.

Spam filter for emails.


Server can be very slow so pages take time to load.

Email system is difficult to use.

Must pay for at least 12 months upfront.

You can only use Linux because Windows isn’t compatible.


When considering Netfirms as a possible hosting provider, consider your specific needs and whether the three plans adequately meet them, both now and down the track. If you’re an individual or a small business, this may be suitable but if you’re a large corporation with massive needs, a different provider would most likely be a better option for you.

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