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Are AI-powered Contact Centres a Hype or Reality?

posted on Jul 01, 2021
tags nasscom community
Are AI-powered Contact Centres a Hype or Reality?
UniphoreIndia
Wed, 06/30/2021 – 23:59

‘Digital transformation’ – or DX – has been a buzzword for nearly a decade with Conversational artificial intelligence (AI) playing a key role as many businesses look to achieve streamlined operations while delivering new and transformative experiences.

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