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PowWeb Review


Customer Support:
 
Features & Software:
 
Uptime & Reliability:
 
Value for Price:
 
Overall: 3.25
 

At PowWeb, we understand that our customers' websites are "mission critical." PowWeb provides state-of-the-art "load-balanced" Web hosting platform to ensure maximum uptime. PowWeb was founded in 1999 and has established a leadership position in the "low cost" Web hosting industry by meeting the needs of small-to-medium sized businesses.

PowWeb is one of the few Web hosting companies that stands on our own two feet. We develop our own custom Web hosting software and automation tailored directly to our customers' needs. Our entire infrastructure was built and developed in-house by our programmers and developers to cater to our satisfied customers. We manage, own and operate our entire network and all of our equipment.

Today, PowWeb remains unbeatable in terms of reliability, quality, and performance in the Web hosting industry. By continuing to listen to our customers, we continue to learn, grow and evolve our business into the #1 choice for Web hosting!

One Plan, One Price
1 year     (68% OFF! ) $4.18/month    You pay - $50.16     (save $105.24)

Shared Hosting starting at $3.88/mo

Domains: 1 Disk Space: Unlimited Bandwidth: Scalble Control Panel: Yes Money-back Guarantee: 30 days

Disk Space (Raid Storage) UNLIMITED Data Transfer / Bandwidth SCALABLE Load Balanced TechnologyTM Website Access / Control All Included! Member Operations Control Panel DNS Management (A records, Cnames, MX records) Sub-Domains (something.yourdomain.com) 24x7 FTP Access, Unlimited FTP Users (separate directories) Web-Based File Manager Password Protect Directories Custom Error Pages (403,404, and 500) SnapShot Instant Click and Restore Daily Backups Rock Solid Unix Platform Script Instant Installer - Better Than Fantastico! All Included! Wordpress phpBB osCommerce


PowWeb Customer Reviews

PowWeb Review by Kim Crossley

Customer Support:
 
Features & Software:
 
Uptime & Reliability:
 
Value for Price:
 
Overall: 2.63
 

Was happy with them for many years but their customer support has really gone downhill. Several times I have had problems with emails to many clients, on a variety of different servers, bouncing when sent through my powweb hosted account – all perfectly fine through other accounts I sent to them with. The most recent time I opened a support ticket and after about two days of useless back and forth, and after explaining it happens with Outlook and their webmail client, I got “disable your antivirus and stop using Outlook and see how you go” and the ticket was closed.


PowWeb Review by Lopez

Customer Support:
 
Features & Software:
 
Uptime & Reliability:
 
Value for Price:
 
Overall: 3.88
 

PowWeb Hosting Plans

The only web hosting plan PowWeb offers is a simple unlimited shared hosting plan on the company's Linux server farm. According to old company help documentation, they once used RedHat, but it's not clear if this is still the case.

PowWeb Uptime/Downtime

PowWeb don't mention any uptime guarantees, which is fairly typical for hosts owned by this group. There's no data about their uptime history on the site either.

PowWeb Support

The PowWeb forums are used to communicate announcements and provide user-to-user support. These forums are active, but staff announcements are rare, with the most recent pinned post dating from 2006. Staff appear to post every three to four months in the announcements section.

PowWeb Control Panel

There's no mention of Cpanel or Plesk on the PowWeb website. It appears that the company offers a custom control panel, vDeck. Again, this is a common feature offered by its sibling companies. Although vDeck is capable enough, it's not as user-friendly or attractive as some other solutions.

PowWeb Extras

New PoweWeb users receive a free domain name, plus Google, Yahoo!/Bing and Facebook advertising credits. The company offers a generous referral programme for clients. For less experienced website owners, PowWeb also offers an easy-to-use site builder tool to get a website up and running as quickly as possible

PowWeb Money Back Guarantee / Cancellation Policy

PowWeb's money back guarantee is limited to 30 days. If you cancel outside of this initial 30-day term, you'll be hit with a cancellation fee of at least $35, and you'll also need to give a month's notice to end your agreement. Note that the 30-day guarantee only applies to customers who pay via credit card.

Summary

PowWeb are a fairly standard web host with one fairly standard package, and many of the features and terms are interchangeable with other hosting companies owned by EIG. The lack of an international contact number is a negative, but the one thing PowWeb have in their favour is the amount of information left over from before the migration when the company was taken over.


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