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Zen Internet Review


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The veteran ISP does colocation

Reasons to buy
+Experienced provider
+Up to five Remote Hands sessions a month
Reasons to avoid
-Only one data center

Zen Internet is best known as one of the UK's first ISPs, having been providing web access to the masses since 1995. But the company uses its networking expertise to support other services, too, including colocation in its Greater Manchester data center.

Simple shared rack plans were priced from £59 a month, with 1U of rack space, 0.5 amps of power, and your choice of a data transfer allowance or an allocation of fixed bandwidth allowance.  Now, you pay a monthly cost based on how much space, power and bandwidth you require and you'll need to get in touch with them for further information.

Still, you are covered by a generous service level agreement which guarantees 100% power availability, 99.999% for network and 99.97% HVAC (heat, ventilation and air conditioning), with a one hour 'at rack' guarantee in the event of any problems.

If any issues crop up, Zen's Remote Hands support service can check status indicators, reset or reboot your hardware, replace circuit patch leads and patch panel connections, and even change hot-swappable components, if you've provided spares. You get up to a generous five Remote Hands sessions a month, each lasting up to one hour – some hosts might restrict you to a single session of just 30 minutes.

Cloud Hosting

Our range of cloud solutions will help to simplify your infrastructure, reduce costs, improve security and efficiency, and make the cloud work for your business. And because we believe in choice, we'll provide access to a range of cloud platforms - delivering the service your business needs. Why choose Zen for cloud? Tailor made solutions As a cloud agnostic provider, we focus on delivering the right solution for each customer rather than taking a “one-size-fits-all” approach. So whether that solution involves AWS, VMware, Zen Cloud or colocation, we'll ensure an ideal fit for your business. Award-winning UK-based support We don’t operate any call centres, and we don’t read from scripts. When you call Zen, you’ll speak to a cloud expert who understands the challenges facing your business. And we’ll work around the clock to ensure that the service you receive is second to none. Strategic partnerships We're a Microsoft gold partner and one of the UK's first AWS advanced consulting partners. We invest in these partnerships by skilling up our people and working closely with our partners to understand their roadmaps - to deliver the services and functionality our customers want.

Colocation

Colocation from Zen provides a cost-effective way to securely host business-critical IT infrastructure. If you want to move critical hardware off-site, but prefer to continue managing your infrastructure, we'll provide you with your own secure, accessible space in a purpose-built data centre. Key features and benefits 24/7 secure site access On-site technical support team available 24/7 1-hour 'at rack' SLA. On-site security team with 24/7 patrols and comprehensive CCTV coverage. Remote hands service included. Dedicated or shared rack space. N+1 power, cooling and connectivity architecture Robust 99.999% network availability SLA 100% power availability SLA.


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